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What Happens When Your Preferred Residence Becomes Available at Emerald Heights?

Sandra Cook on April 27, 2026

One of the most common questions we receive at Emerald Heights is what happens when a residence you are interested in becomes available. We want to make sure you feel informed, prepared, and confident when that opportunity arises.

When an apartment or cottage matching your preferences becomes available, our team will reach out to households who have expressed interest. We maintain an interest list and establish priority based on the date deposits were received.

If you are selected, here is what to expect next.

The First Week: Important Next Steps

Within the first week, you will be asked to complete several important steps:

  • Submit a 10% deposit of the entrance fee
  • Complete an updated Confidential Data Application, including documentation of assets, income, and savings
  • Complete a health information form and schedule an assessment with our team

Once these steps are completed and approved, you will receive a formal approval letter.

At that time, you may also be invited to make selections for your new residence. In some cases, standard finishes may already be in place, depending on the timing and readiness of the home.

Your financial possession date will typically be scheduled for approximately 60 days following approval, whether you choose standard finishes or decide to personalize your residence. This timing may be adjusted if our contractor experiences delays for a standard refurbishment. We suggest you do not sell your home until a completion date has been provided to you by our team, unless you plan on a lease-back option from the buyers of your home.

Sample of a Courtyard apartment and some of the finishes.

The Selections Process

Before a residence is offered, our team conducts a walkthrough to identify items that should be refreshed or replaced based on age, condition, or functionality. That list will be shared with you if you are the awarded future resident of the apartment or cottage.

Standard selections are typically made within 7 to 10 days after a home becomes vacant.

In some situations, if we believe a residence may be reserved quickly, we may delay the final finish selections to allow future residents to choose items such as carpet or paint colors. After you have submitted your deposit and completed the required steps outlined above, you may be invited to make selections for your new residence if the refurbishment process has not yet started.

Personalizing Your New Home

Because this will be your home for many years, you may wish to personalize it beyond our standard selections. Any requested changes beyond our standard refurbishment are considered upgrades, and the costs would be the responsibility of the incoming resident.

Examples of upgrades may include:

  • Alternate carpet selections
  • Expanded luxury vinyl flooring throughout the residence
  • Countertop or cabinet upgrades
  • Kitchen layout modifications
  • Additional custom improvements

All customization requests must be approved by our Facilities Director, and contractors must also be approved by our team.

While customization timelines can vary, the 60-day financial possession timeline generally remains in place, as standard refurbishments are typically completed within that timeframe.

A Milestone Worth Celebrating

We know this is an exciting milestone, and our team will guide you through every step to make the process smooth and enjoyable.

Expanding the World Through Virtual Reality at Emerald Heights

Jaimisa on March 5, 2026

On a recent afternoon at Emerald Heights, a small group of residents gathered to try something many had never experienced before. Within moments of putting on a virtual reality headset, they found themselves transported into the middle of one of Seattle’s most memorable celebrations: the Seahawks Super Bowl parade.

As the excitement of the parade unfolded around them, residents waved at onlookers, spotted cheerleaders and players, and joined fellow fans in cheering along with the sea of “12s.”

The immersive experience recreates the energy of the historic parade and places viewers right in the middle of the cheering crowd. You can see a glimpse of the experience in this recent feature from KING5.

What began as a fun introduction to new technology quickly sparked a bigger conversation about possibility, connection, and how innovation can expand the way residents experience the world.

“This technology would be my escape into nature, into real life that I physically can’t access anymore. I got excited about that prospect, knowing experiences like this are possible.”

– Emerald Heights Resident

Virtual Reality Designed to Support Connection

The experience was made possible through Emerald Heights’ partnership with Rendever, which delivers immersive technology designed to support longer, healthier, and more connected lives.

With Rendever, residents simply put on a headset and are transported into shared experiences they can explore together. They can travel to destinations around the world, revisit meaningful places from their past, or experience moments like the Seahawks parade as if they were standing right in the crowd.

The platform was designed specifically for older adults and those who support them. Its shared format encourages conversation, connection, and engagement, helping address one of the most important challenges facing older adults today: social isolation.

Research-backed immersive experiences have also shown promise for individuals experiencing mobility limitations, vision challenges, or cognitive decline.

Technology with Purpose

For the team at Emerald Heights, virtual reality is not simply about introducing new technology. It is about thoughtfully expanding the ways residents can stay engaged with the world around them.

Nicole McCarthy, Director of Resident Services, says the community is energized by the possibilities immersive technology is creating.

“We are incredibly excited about our partnership with Rendever and what it makes possible for residents,” McCarthy shared. “It’s one of several innovative approaches we are exploring as an intervention for mild cognitive impairment and early dementia diagnosis. Our goal is always to meet people where they are and create meaningful experiences that support connection, curiosity, and engagement.”

Virtual reality is just one part of Emerald Heights’ broader approach to cognitive wellness. The community continues to explore evidence-based strategies to support residents living with dementia and cognitive changes, including cognitive stimulation therapy and new partnerships focused on therapeutic nature and wellness programming.

McCarthy recalls one particularly powerful moment during a virtual experience when a resident asked to revisit the neighborhood where she grew up.

“She was able to show us the street where she lived and began recalling the names of nearby streets and sharing stories from her childhood,” McCarthy said. “The experience unlocked something for her. Afterward, she became more open with staff and neighbors, and we could see a new level of comfort in her interactions.”

Looking Ahead

At Emerald Heights, innovation is always guided by a simple goal: helping residents continue living vibrant, meaningful lives.

As new technologies continue to emerge, senior living communities are finding thoughtful ways to use them to support connection, curiosity, and well-being. At Emerald Heights, that means continually exploring innovative tools and partnerships that help residents stay engaged with the world around them.

Because living well at every age should include the freedom to keep discovering, learning, and experiencing life in new ways.

Working With a Senior Move Manager: Support for a Smoother Transition

Jaimisa on February 4, 2026

Planning a move later in life often involves more than packing boxes. Downsizing, coordinating services, managing timelines, and deciding what to keep can make even a positive move feel overwhelming.

What many people do not realize is that Senior Move Managers specialize in supporting older adults through this process. They provide guidance, organization, and coordination to help make moving more manageable and less stressful.

What Is a Senior Move Manager?

Senior Move Managers are trained professionals who assist older adults through all phases of a move, from early planning to settling into a new home. According to trusted organizations like AARP, their role focuses on reducing stress while helping individuals stay in control.

Services may include:

  • Creating a personalized move plan and timeline
  • Helping sort, organize, and downsize belongings
  • Coordinating movers, donations, and estate services
  • Packing, unpacking, and setting up the new home

Unlike traditional moving companies, Senior Move Managers often remain involved well beyond moving day.

Why and When to Consider Senior Move Management

Senior Move Managers are trained professionals who assist older adults through all phases of a move, Moves later in life often involve longtime homes, years of belongings, physical considerations, or family members helping from afar. Senior Move Managers help break this transition into manageable steps and can be especially helpful for those who feel unsure where to begin or prefer to move at a comfortable pace.

Many people benefit from connecting with a Senior Move Manager earlier than expected, sometimes months before a move. Early guidance can reduce stress, support clearer decision-making, and lead to a smoother overall experience.

Starting Small With Downsizing

Downsizing does not need to happen all at once. Small, intentional steps can make the process feel far more manageable.

Helpful ways to begin:

  • Start with low-emotion areas like storage spaces or extra closets
  • Consider what your next home needs to support
  • Use simple categories such as keep, donate, gift, sell, or decide later
  • Allow time for reflection rather than rushing decisions

Senior Move Managers are trained to support this process with patience and respect.

Choosing a Senior Move Manager

Because this is a specialized profession, experience and credentials matter. The National Association of Senior & Specialty Move Managers (NASMM) offers a national directory of qualified professionals and clear explanations of services.

Learn more or search for a Senior Move Manager:
https://www.nasmm.org/find-a-move-manager/

Our Experience at Emerald Heights

At Emerald Heights, we’ve seen how Senior Move Managers can ease both the practical and emotional aspects of moving. Residents often share that having this support reduces stress, organizes decisions, and makes the transition feel more manageable.

Those who begin downsizing early, whether on our waitlist or in early planning stages, often experience smoother moves. Downsizing is a process, and having guidance along the way can make a meaningful difference.

Moving Forward with Confidence

Senior Move Management is a resource many people are surprised to learn exists. Simply knowing this kind of support is available can be an empowering first step.

At Emerald Heights, we encourage future residents to approach moving with patience, planning, and the right tools. Whether you’re just beginning to explore your options or actively preparing for a move, we’re always happy to share what we’ve learned and help point you toward trusted resources.

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